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Frequently Asked Questions

How do I change my email address?

How do I file an abuse report?

When will my payment be applied to my account?

How do I delete "Sent" or "Deleted" mail?

How do I change my password?

How do I change my swinging status from single to couple?

How do I change my swinging status from couple to single?

How do I change the location of my account?

How do I search by username?

Why do I keep getting cookie errors?

Why can't I see profiles when I am in the chat room?

Why is the distance in the profile sometimes inaccurate?

Why is there mail missing from my Inbox?

How do I remove someone's access to my private gallery?

How do I resize an image for uploading onto the site?

How do I grant a member access to my private gallery?

How do we create a private gallery?

How do I cancel my recurring billing?

How do we block single males or single females from contacting us?

How do we change our email notifications?

How do I invite members to my approved party?

How do I disable the "New Group Postings" notifications?

How do we make sure we are getting all our notifications?

How do I unblock another member?

How do I change the status on my account?

Why does my Lifetime account show "Founding"?

How do I add swappernet.com as a safe email address?

What is the Looking- Booty Call Feature?

What are the Traveling Notifications?

How do I post a "Booty Call"?

How do I delete a photo?

Why can't I watch member's videos?

How do I approve my group's postings?

How do I unhide my profile?

How do I hide my profile?

How do I change my username?

How do I certify a member?

How do I revoke my certification?

How do I opt out of certification?

How do I remove someone from my Friends List

How do I see whose Friends List I'm on?

What is the Single Member Block


How do I change my email address?

You're able to change your email address from the EditProfile page.

Select "Profile" from the MAIN MENU BAR then select the yellow "Edit Profile" button in the top right-hand corner of your profile.

Once you are on the Edit Profile page you will be able to edit your email in the Email field then select any of the "Save Profile" buttons.

 

Summary: Profile > Edit Profile > Replace current email with new one > Save Profile




How do I file an abuse report?

You are able to report a member/s you suspect to beviolating our Terms of Use.

 

1. Open the Members profile you are reporting for abuse.


2. On the left of the profile, below their main imageclick on the "Report Username" link.


3. Read the guidelines for abuse reporting.


4. Use the textbox to explain the nature of the abuse.(i.e., single posing as couple, harassment, multiple account violator, etc.)

5. Click the "Submit" button to send your report.

6. We recommend that you also block this user by clicking the "Block User" icon along the top or bottom of the profile.



Please Note:

1. All complaints will be investigated and if necessary action will be taken.Actions taken by the webmasters may include, but are not limited to, warnings, suspensions and termination of memberships for members who repeatedly violate our Terms of Use.


2. When you file a complaint about another member, depending on the nature of the complaint, your account and actions may be under scrutiny as well to examine both sides of the story.


3. If there is not enough information available to determine fault, then no action may be taken.


4. If the member filing the complaint is found to be equally at fault or have taken actions that led to the abuse, then the webmasters may take some form of action against the reporter as well, depending on circumstances.


5. By entering a complaint, it in no way guarantees that anything can be done or will be done. However, even if nothing can be immediately done, it is important that you at least file your complaint because it may be part of a pattern of similar complaints filed on the same user.




When will my payment be applied to my account?

When making a credit card payment your account will be updated immediately. If your account has not been updated, please contact us toll free at 1-877-740-7784 or you can email your payment concern to support@swappernet.com.Please provide the date and amount of your purchase so that we can investigate and update your account as soon as possible.




How do I delete "Sent" or "Deleted" mail?

From your Inbox select the "Sent Messages" link from theleft hand Inbox menu. Select the check box on the right corresponding to all messages you wish to delete then select "Delete". The "Delete" button is located at the top of the Inbox message display. Please note once sent messages have been deleted you are unable to restore them.

You are unable to view or restore any deleted messages.




How do I change my password?

Select "Profile" from the MAIN MENU BAR then select the "Profile Utilities" link - "Change password" is the first link in the right column. You will need to enter your current password then your new password twice as well as select "Save Password"


Summary: Profile > Profile Utilities > Change Password > enter old password and new password twice > Save Password



How do I change my swinging status from single to couple?

If you require a status change on your account, please send an email to support@swappernet.com.

We recommend that you edit your essay questions and upload your partner's photos.

**Please note that you are unable to change your username as it is used to confirm your account information in our database.


How do I change my swinging status from couple to single?

If you require a status change on your account, please send an email to support@swappernet.com.

Please note that when changing your status from a couple to a single the second person will be removed from your profile. To ensure the authenticity of your profile, we recommend you ensure that the first person listed on the profile is the person who will remain active on the account.

**Please note that you are unable to change your username as it is used to confirm your account information in our database.


How do I change the location of my account?

You're able to change your location from the Edit Profilepage.

Select "Profile" from the MAIN MENU BAR then select the yellow "Edit Profile" button in the top right-hand corner of your profile. Click on the field with your current location and a pop-up will appear allowing you to select your new location via Country, State then City. Once the fields are populated with your new location select "Apply".


Summary: Profile > Edit Profile > Click on Location > Select Country > Select State > Select City > Apply




How do I search by username?

To find a specific user by username select "Search" from the MAIN MENU BAR. When the search menu appears on the left select "Advanced" from the top right corner. The Username search field is at the top the advanced search options that appear on the right. It is an independent search and is not reliant on the fields below. Simply enter the username (or part of it) and select the search button directly beside the username search filed.

Summary: Search > Advanced > Enter Username > Search


Why do I keep getting cookie errors?

When you get a cookie error message, it simply means that our servers could not verify that you were logged in. One of several things is happening;
1. You attempted to access the website without first logging in.
Please log into the site at the home page.
2. You do not have cookies enabled on your computer.
You MUST have cookies enabled to our site in order to use it.
3. You are accessing the web site through the link in the email notification message sent to your web-based free email site such as Hotmail or Yahoo.
Open a new browser window and go to the home page.
4. Your computer has stored the error message page and needs to be refreshed.
Refresh or Reload the page. This can be done with the button on your browser or with the "F5" key on your keyboard. This will force your computer to download the newest version of the page.



Why can't I see profiles when I am in the chat room?

To view the profile of a member while in chat you must select the member's username from the list of members in the chat room then select the "Profile" with the puzzle piece icon which will open a new window to view their profile.

 

If the profile does not open in a new window check to ensure it didn't open as a new tab in the window that is already open. If it did not open at all it may be due to a firewall or you internet browser's security program settings which may be blocking the pop-ups. If you do have a pop-up blocker, firewall or have your internet browser set to not allow pop ups you will need to add Swappernet.com as a trusted or allowed site.




Why is the distance in the profile sometimes inaccurate?

The mileage is based on a formula that computes distance in a straight line or "as the crow flies" between one zip code and the next. The actual location (in terms of latitude and longitude) of a zip code is the post office in that city or town.

So, when you are looking at another member's profile, the distance between you and them is actually from your post office to their post office. If you live a couple of miles on the other side of your post office and they live a couple of miles on the other side of theirs, the distance is going to be off by several miles.

The reasons behind this are simplicity, cost and anonymity. For us to provide and compute an accurate distance, we would need to import a more complex database at a huge cost and you would need to provide us with an exact address for the computation. The current way gives you a reasonable idea of distance without having to let people know where you are until you are ready to do so.


Why is there mail missing from my Inbox?

Older messages may be removed if you are a Guest, Standard or Founding member as inbox message are removed after 45 days and deleted messages are removed after 15 days.

Please note that a mail message may be administratively removed at any time if it is found to violate our
Terms of Use; this is what most likely occurred if you have received a notification of a new message then noticed that it is not in your inbox.


How do I remove someone's access to my private gallery?

To revoke a member's private gallery access select "Profile" from the MAIN MENU BAR then select the "Profile Utilities" link. On the Profile Utilities page select "Private Gallery Access" which will take you to the "Galleries" page of your Little Black Book where you can see a list of all the members who have access to your private gallery. You're able to click the "delete" link in the summary of the desired member. Select "Yes" when the confirmation "Remove ******'s access to your private gallery?" appears in the bottom section of the notebook.

 

Summary: Profile > Profile Utilities > Private Gallery Access > Delete > Yes




How do I resize an image for uploading onto the site?

To resize a picture:
  1. Go to the "Start" button at the bottom left corner of your screen.
  2. Select "All Programs", then "Accessories" and then "Paint".
  3. At the top of the program click "File" and select "Open..." and find the image file you wish to resize.
  4. At the top of the program click "Image" and select "Stretch/Skew..."
  5. In the top section labeled "Stretch", change the percentage (%) in both the Horizontal and the Vertical to exactly the same number.
  6. Click the "OK" button.
  7. At the top of the program click "File" and select...
    • "Save", if you wish to overwrite the image you just resized and save it at the new size; or
    • "Save As...", if you wish to preserve the original image at the original size. Give the newly-resized image a new name and save it.



How do I grant a member access to my private gallery?

When viewing a member's profile select the "Grant Private Access" link from the MEMBER MENU.

Summary: View member's profile > Grant Private Access




How do we create a private gallery?

1. Upload a New Photo to your Private Gallery

View your profile and select the "Upload Photos" button associated with the Private Photos section. A pop-up will appear requiring you to agree to our Posting Policy. Once you have clicked the check box a "Select Photo" button will appear allowing you to select your image file.

Summary: View own profile > Upload Photos for Private Photo section > Click check box > Select Photo > Choose image file


2. Make a Public Photo to Private

You're able to change the privacy of a photo from the Edit Profile page.

Select "Profile" from the MAIN MENU BAR then select the yellow "Edit Profile" button in the top right-hand corner of your profile. Hover over the desired image from your Public Photos thumbnails and select "Set as Private" link. Please note: Photo will be moved to first Private Photo slot.

Summary: Profile > Edit Profile > Hover over photo > Set as Private




How do I cancel my recurring billing?

In order to cancel your recurring billing please contact 1-877-974-4769 prior to your date of renewal.

 

You are able to review your current subscription's details through your account's Billing Utilities. To view your Billing Utilities select "Account" in the TOP MENU BOX then click "Rebilling Policy" which is located at Step 1 in the bottom right corner. From here select the "Billing Utilities". The top section of this page will read "Manage Membership" and will include a description of your membership package, your renewal date and your auto renewal status.

 

Summary: Account-> Rebilling Policy-> BillingUtilities-> Manage Membership




How do we block single males or single females from contacting us?

You're able to enable the Single Member Block from the Edit Profile page.

Select "Profile" from the MAIN MENU BAR then select the yellow "Edit Profile" button in the top right-hand corner when viewing your profile. Select "No" from the Meet single males and/or Meet single females drop downs as desired then select any of the "Save Profile" buttons.

 

Summary: Profile > Edit Profile > NO to meeting single males and/or NO to meeting single females > Save Profile




How do we change our email notifications?

You have the ability to customize the email notifications you receive. Select "Profile" from the MAIN MENU BAR then click "Profile Utilities" and select "Automatic Email Notifications" from the Profile Utilities page which appears. Ensure there is a check mark in the box corresponding to the email notifications you wish to receive then select "Update". This page will also state the email address we have on file for your account.

 

If you have email notifications selected and you are not receiving them check the spam/junk filter/folder in your email account. Ensure that noreply@swappernet.com is an allowed/trusted email sender. If you use a spam filter that requires a manual confirmation by the sender to confirm the message is not spam, you will not receive the email notifications as the automated system cannot do non-spam verifications.




How do I invite members to my approved party?

Once your party has been approved you will a "Invite to Party" link appear in the MEMBER MENU. Select this to invite the member to your party and they will be automatically added to your "Party Guest List".

 

In order to invite members who are already on your "PartyGuest List" (guests you have invited to previous parties) from the menu located on the left hand side of the page select "Events" and "Party Guest List". This page displays the invitation history of each of your guests including thenumber of their unanswered, declined and accepted invitations to your previous parties. You are able to invite members in your "Party Guest List" by selecting the "Invite" link in the "Next Party" field beside their name. If you have more than one upcoming party, a drop down will appear with the dates of your events.

 

Summary: Events > Party Guest List > Invite




How do I disable the "New Group Postings" notifications?

You are able to edit each groups "New Groups Postings"notification setting individually; essentially you can receive notifications for some groups and not others as you choose.

 View the desired group by opening the MORE MENU and selecting "View Groups" under the Communityheading and selecting the group name OR by selecting the group name located in the My Groups section when viewing your own profile.

Once you have opened the group select "Utilities"/"Founder Utilities" link on the far right of the Group Menu at the top of the page. Click the second option "Disable Group Notifications" which will disable that groups's new post notifications and the link will change to "Enable GroupNotifications".


Summary: View Group >Utilities/Founder Utilities > Disable Group Notifications




How do we make sure we are getting all our notifications?

    Hotmail:
  1. Click on the Options link in the top right corner of your inbox page.
  2. Choose the Junk E-Mail Protection mail option that comes first.
  3. Choose the Safe List option.
  4. Enter "support@swappernet.com" into the address box.
  5. Click on the Add button
    Windows Live Hotmail BETA:
  1. Click on the Options link in the top right corner of your inbox page.
  2. Choose More Options at the bottom of the dropdown menu.
  3. Under the Junk E-Mail heading Select the Safe and Blocked Senders link.
  4. Choose the Safe Senders link.
  5. Enter into the address box.
  6. Click on the Add to List>> button
    Yahoo!:
  1. In your Inbox page select Address tab and then click on the Add Contact button.
  2. Enter "support@swappernet.com" into the E-mail field.
  3. Click on Save at the bottom, then choose Done.
    GMail:
  1. In your Inbox page click on Contacts link
  2. Click on the Create Contact link
  3. Add "support@swappernet.com" in Primary Email, Click on Save button
    Outlook:
  1. Select Options from the Tools dropdown menu
  2. On the Preferences tab in the E-mail section click on the Junk E-mail button.
  3. Choose either Safe Senders or Safe Recipients tab.
  4. Select the Add button.
  5. In the pop-up window enter "support@swappernet.com" to the address box and click on Ok.
    Other ISPs:
  1. Save the address in any address books and/or safe lists with your e-mail service provider.
  2. We would suggest that you constantly check your spam, junk, bulk and blocked e-mail folders in case of any messages from "support@swappernet.com" were mistakenly directed there.



  3. How do I unblock another member?

    Select "Profile" from the MAIN MENU BAR then "Profile Utilities" followed by "Unblock a user". A list of all the usernames of members you have blocked will appear with a broken chain icon beside each one, click the icon for all the members you would like to unblock.

     

    Summary: Profile > Profile Utilities > Unblock a user> Broken chain icon




    How do I change the status on my account?

    Contact support@swappernet.com to request a status change.


    Why does my Lifetime account show "Founding"?

    Swappernet has not offered lifetime memberships for several years.We have designated our valued lifetime members as "Founding" members. The Founding status displays your unique membership as well as provides recognition of the length of your membership on our site.


    How do I add swappernet.com as a safe email address?

      Hotmail:
    1. Click on the Options link in the top right corner of your inbox page.
    2. Choose the Junk E-Mail Protection mail option that comes first.
    3. Choose the Safe List option.
    4. Enter "support@swappernet.com" into the address box.
    5. Click on the Add button
      Windows Live Hotmail BETA:
    1. Click on the Options link in the top right corner of your inbox page.
    2. Choose More Options at the bottom of the dropdown menu.
    3. Under the Junk E-Mail heading Select the Safe and Blocked Senders link.
    4. Choose the Safe Senders link.
    5. Enter into the address box.
    6. Click on the Add to List>> button
      Yahoo!:
    1. In your Inbox page select Address tab and then click on the Add Contact button.
    2. Enter "support@swappernet.com" into the E-mail field.
    3. Click on Save at the bottom, then choose Done.
      GMail:
    1. In your Inbox page click on Contacts link
    2. Click on the Create Contact link
    3. Add "support@swappernet.com" in Primary Email, Click on Save button
      Outlook:
    1. Select Options from the Tools dropdown menu
    2. On the Preferences tab in the E-mail section click on the Junk E-mail button.
    3. Choose either Safe Senders or Safe Recipients tab.
    4. Select the Add button.
    5. In the pop-up window enter "support@swappernet.com" to the address box and click on Ok.
      Other ISPs:
    1. Save the address in any address books and/or safe lists with your e-mail service provider.
    2. We would suggest that you constantly check your spam, junk, bulk and blocked e-mail folders in case of any messages from "support@swappernet.com" were mistakenly directed there.



    3. What is the Looking- Booty Call Feature?

      The "Looking- Booty Call" feature a way for members to post spontaneous get togethers with other members. Each post will show when it was posted, when the member/s are available, where they want to meet and who they hope to meet. You are able to refine the posts listed using the drop down menus located at the top of the page. You can also refine the results by the time the member is looking to meet and their location.


      What are the Traveling Notifications?

      We've just added a new extended feature on the traveling page for Gold members. You're now able to send an invitation to up to 40 members at a time with only one click. All you have to do is go to Travel, select "CliCK HERE" to add, edit or remove your travel plans and complete the form. There's a new selection to "Notify Users In Area". When that option is checked all you have to do is click "Post My Travel Plan" and your Travel Itinerary will post on your profile and send a message to up to 40 members in the city your traveling to. Gold and Standard members are able to opt in and out of receiving these invitations at any time by going to " Profile" then "Profile Utilities" and select "Automatic email notifications".


      How do I post a "Booty Call"?

      Open the MORE MENU and select "Booty Call" located underthe Events heading.  At the top of thepage select "To add, edit or remove your own listing Click Here", select "Click Here" to manage your own listings.

       

      If you have an active listing the top of the page willshow your current listings and the bottom section is an option to create a new post. Select when you're available to meet, what type of members you'd like to meet and where you'd like to meet; your stats and location will automatically be entered. If you are a Gold member there will be a check box to send notifications to members in your area. If this box remains selected up to 40 notifications will automatically be sent to members close to you who meet your "Looking For" details. If you do not want to notify members, deselect this check box.

       

      When you've completed this section click "Post My BootyCall".

       

      Summary: MORE MENU > Booty Call > To add, edit or remove your own posting Click Here > Fill out your post > Post My BootyCall




      How do I delete a photo?

      You're able to delete photos from the Edit Profile page.

      Select "Profile" from the MAIN MENU BAR then select the yellow "Edit Profile" button in the top right-hand corner of your profile. Hover over the desired image and select the red "x" in the top right corner of the image to delete it. Once you are done all your image editing/deletion select any of the "Save Profile" links.

       

      Summary: Profile > Edit Profile > Hover on Image> "X" in upper corner > Save Profile




      Why can't I watch member's videos?

      Adobe Flash is required to view the member videos. Pleaseensure you have the correct and most recent version of Adobe Flash for the specific internet browser and operating system you are utilizing.

       

      If Flash is installed and updated correctly and you arestill experiencing issues, please attempt to view the videos with a different internet browser. Swappernet.com is formatted and tested for optimal use with the latest version of Internet Explorer or Mozilla Firefox so some of our features may not be compatible with older and/or different internet browsers.


      If you continue to experience a disruption in the video display open a member's video and right-click on the play area and open the Settings from the pop-up that appears. Go to the Display tab and deselect the "Enable hardware acceleration" check box.




      How do I approve my group's postings?

      View the desired group by opening the MORE MENU andselecting "View Groups" under the Community heading and selecting the group name OR by selecting the group name located in the My Groups section when viewing your own profile.

       

      Once in your group there will be a gray bar under the group name which will show you how many posts, events, jokes, etc. you have awaiting approval. Select the type of posts you would like to approve and a list of all those pending posts will appear. Read each one and select "Approve" or "Delete" appropriately.




      How do I unhide my profile?

      To unhide your profile, select "Unhide my profile" from the menu located on the left hand side of your "Profile" page. When selecting this option it will change to "Hide your profile" this means that your profile is visible. Also note that when your profile is hidden there will be a message "You have hidden your profile (unhide)" under the main title of each page. You may select the yellow unhide link in this message to unhide your profile.


      Summary: Profile -> Unhide my profile



      How do I hide my profile?

      View your profile and select "Hide my Profile" from the menu in the upper right hand section of your profile. Once selected this link will change to "Unhide your profile" this means that your profile is invisible.

       

      Also note that when your profile is hidden there will be a message "You have hidden your profile (unhide)" under the maintitle of each page.

       

      Summary: Profile -> Hide my profile




      How do I change my username?

      We are unable to change usernames as they are used for billing and tracking purposes.


      How do I certify a member?

      To certify a member select the Certify link from the MEMBER MENU on their profile. Ensure that you can confirm the certification criteria:

      • You have met the member
      • Their swing status is correct
      •  The member accurately represent themselves in their profile, images and communications

      Select "Submit"




      How do I revoke my certification?

      In order to revoke your certification of a member select theCertify link below their membership status bar on their profile. A pop up will appear asking if you would like to revoke your certification of the member, select "Revoke".

      In the next pop up enter a detailed description of why youare revoking your certification and select "Submit". Your reason will be reviewed by admin and the appropriate action will be taken.




      How do I opt out of certification?

      You're able to opt out of certification from the Edit Profile page.

      Select "Profile" from the MAIN MENU BAR then select the yellow "Edit Profile" button in the top right-hand corner of your profile. From the second drop down, "Allow Certification", select "No" then click any of the "Save Profile" buttons.

       

      Please note that any changes to your participation in our member certification feature may take 24 hours to process. If you are currently Certified and select to opt out of member certification your status will saved for 30 days and will be restored in the event you opt back in during this time.

       

      Summary: Profile > Edit Profile > Allow my profileto be Certified - NO > Save Profile




      How do I remove someone from my Friends List

      1. To remove an individual Friend

      View the member's profile and select the "Remove from Friends" link in their MEMBER MENU.


      2. To remove multiple Friends

      Select "Profile" on the MAIN MENU BAR then "Profile Utilities" and "Manage Friends". This will show a list of profiles you have added as your friend, select the check box associated with the person(s) you would like to remove. Once you have selected everyone on that page you would like to remove select the "Delete Selected" button in the top right section of the page.

       

      Summary: Profile > Profile Utilities > Manage Friends




      How do I see whose Friends List I'm on?

      In order to view your On Friends List (the list of those members who have added you as a friend) select "Profile" from the MAIN MENU BAR then "Profile Utilities" and "Manage On Friends".

      Summary: Profile > Profile Utilities > Manage On Friends



      What is the Single Member Block

      If your membership includes the Single Member Block selecting "No" to the Meet Single Males and/or Meet Single Females profile question(s) will enable the Single Member Block.


      Single members, males and/or females as designated by you, will not be able to interact with you (ex. Messages, Flashes, Private Galleries, etc.).


      If you have the Single Member Block enabled but would like to communicate with select singles simply add those members as a Friend and this will override the Single Member Block.