How do I change my password?
To change your password, select “Profile”, “Change Profile” then select “Change Password”. Confirm your current password, enter your new password in the two remaining fields and select “Save Password”.

Summary: Profile > Change Profile > Change Password > enter old password and new password twice > Save Password
Link: http://www.swappernet.com/sn/changepassword12.aspx

How do I change my swinging status from single to couple?
If you require a status change on your account, please send an email to support@swappernet.com.

We recommend that you edit your essay questions and upload your partner’s photos.

**Please note that you are unable to change your username as it is used to confirm your account information in our database.

How do I change my swinging status from couple to single?
If you require a status change on your account, please send an email to support@swappernet.com.

Please note that when changing your status from a couple to a single the second person will be removed from your profile. To ensure the authenticity of your profile, we recommend you ensure that the first person listed on the profile is the person who will remain active on the account.

**Please note that you are unable to change your username as it is used to confirm your account information in our database.

How do I change the location of my account?
To change the location of your account, from the menu located on the left side of the page, select “Profile”, "Change Profile", then “Change Location”. Ensure that you select the “Country” first then select your “State” and “City” and click “Update”.

Summary: Profile > Change Profile > Change Location > Select Country > Select State > Select City > Update
Link: http://www.swappernet.com/sn/locationchange.aspx

How do I find a specific user on Swappernet?
To find a specific user by username, from the menu located on the left hand side of the page select “Searches” then “Member Search”. Under “Search by any part of a user name” enter the member’s full or partial username and select “Search”.

Summary: Searches > Member Search > Scroll down > Enter Username > Search
Link: http://www.swappernet.com/sn/browseprofiles.aspx

Why do I keep getting cookie errors?

When you get a cookie error message, it simply means that our servers could not verify that you were logged in. One of several things is happening;
1. You attempted to access the website without first logging in.
Please log into the site at the home page.
2. You do not have cookies enabled on your computer.
You MUST have cookies enabled to our site in order to use it.
3. You are accessing the web site through the link in the email notification message sent to your web-based free email site such as Hotmail or Yahoo.
Open a new browser window and go to the home page.
4. Your computer has stored the error message page and needs to be refreshed.

Refresh or Reload the page. This can be done with the button on your browser or with the "F5" key on your keyboard. This will force your computer to download the newest version of the page.

Why can`t I see profiles when I am in the chat room?
To view the profile of a member while in chat you must select the member’s username from the list of members in the chat room then select the “I” icon which will open a new window to view their profile.

If the profile does not open in a new window check to ensure it didn’t open as a new tab in the window that is already open. If it did not open at all it may be due to a firewall or you internet browser’s security program settings which may be blocking the pop-ups. If you do have a pop-up blocker, firewall or have your internet browser set to not allow pop ups you will need to add Swappernet.com as a trusted or allowed site.

Why is the distance in the profile sometimes inaccurate?
The mileage is based on a formula that computes distance in a straight line or "as the crow flies" between one zip code and the next. The actual location (in terms of latitude and longitude) of a zip code is the post office in that city or town.

So, when you are looking at another member`s profile, the distance between you and them is actually from your post office to their post office. If you live a couple of miles on the other side of your post office and they live a couple of miles on the other side of theirs, the distance is going to be off by several miles.

The reasons behind this are simplicity, cost and anonymity. For us to provide and compute an accurate distance, we would need to import a more complex database at a huge cost and you would need to provide us with an exact address for the computation. The current way gives you a reasonable idea of distance without having to let people know where you are until you are ready to do so.

Why is there mail missing from my Inbox?
Older messages may be removed if you are a Guest, Standard or Founding member as inbox message are removed after 45 days and deleted messages are removed after 15 days.

Please note that a mail message may be administratively removed at any time if it is found to violate our Terms of Use; this is what most likely occurred if you have received a notification of a new message then noticed that it is not in your inbox.

How do I remove someone`s access to my private gallery?
To revoke a member's private gallery access, from the menu located on the left hand side of the page, click “Profile”, “Change Profile” then select “Private Gallery Access”. This links to the “Galleries” page of your Little Black Book where you can see a list of all the members who have access to your private gallery. You’re able to click the “delete” link in the summary of the member. Select “Yes” when the confirmation “Remove ****** 's access to your private gallery?” appears in the bottom section of the notebook.

Summary: Profile > Change Profile > Private Gallery Access > Delete > Yes
Link: http://www.swappernet.com/sn/PrivateGalleryAccess.aspx

How do I resize an image for uploading onto the site?
To resize a picture:

Go to the "Start" button at the bottom left corner of your screen.

Select "All Programs", then "Accessories" and then "Paint".

At the top of the program click "File" and select "Open..." and find the image file you wish to resize.

At the top of the program click "Image" and select "Stretch/Skew..."

In the top section labeled "Stretch", change the percentage (%) in both the Horizontal and the Vertical to exactly the same number.

Click the "OK" button.

At the top of the program click "File" and select...
"Save", if you wish to overwrite the image you just resized and save it at the new size; or
"Save As...", if you wish to preserve the original image at the original size. Give the newly-resized image a new name and save it.

How do I grant a member access to my private gallery?
To grant private gallery access you must have a full membership, at least four public photos uploaded and at least one image in your private gallery.

View the member’s profile who you wish to grant access to and select the “Grant Access” icon on the top right side of the toolbar located directly above the member’s profile. When viewing the profile of a member who already has access to your private gallery, this icon will appear gray and will read “Has Access”.

How do we create a private gallery?
You are able to create a private gallery by uploading new private photos or changing some of your current public photos to private. To upload a new image, from the menu located on the left side of the page, select “Profile”, “Edit Pictures” then “Upload Photos” and click “Browse”. Choose the image from your computer that you would like to upload and select the gallery you would like to image to appear in. Select the “Private Gallery” button and ensure you read and agree to the "Upload Terms". Click the “Click here to upload” button.

Summary: Profile > Edit Pictures > Upload Photos > Browse > Private Gallery > Read and Agree to Picture Posting Policy > Click here to upload
Link: http://www.swappernet.com/sn/pictureposter.aspx

To transfer an image from your public gallery to your private gallery, from the menu located on the left side of the page select “Profile” then “Edit Pictures” . A black page will load that has three tabs across the top; Public Gallery, Private Gallery and Upload Photos. This page will be defaulted to your public gallery and will display all your uploaded public photos. Select the image you would like to make private and a white boarder will appear around it then select the “Make Private” button located to the far left of the gray bar that appears both above and below your group of images. Please note that in order to move an image to your private gallery you will need to ensure that there will still be four images left in your public gallery.

Summary: Profile > Edit Pictures > Select the Image > Make Private
Link: http://www.swappernet.com/sn/pictureposter.aspx

Please note: the Private Gallery feature is available to Upgraded members.

How do I cancel my recurring billing?
You have the ability to cancel your own recurring billing directly from your profile. From the menu located on the left hand side of the page select "Membership" then click "Rebilling Policy" which is located at Step 1 in the bottom right corner. From here select the "Billing Utilities". The top section of this page will read “Manage Membership” and will include a description of your membership package, your expiration date and your auto renewal status. Deselect the auto renewal check box and select “Update”. You should see a yellow message stating “Your account has been set to not auto renew, your current membership will expire on *****” and the expiration date should update.

Summary: Membership -> Rebilling Policy-> Billing Utilities-> Uncheck the Auto Renew > Update
Link: Billing Utilities

How are Gold Members arranged at the top of search pages?
Gold members are only moved to the top of the page that they would have fallen on naturally. You will NOT have to sift through all the Gold members on the site to see Standard members. Unless you live in an area that has a lot of Gold members, there should only be a small handful at the top of every page.

How do we block single males or single females from contacting us?
This is a feature available to “Upgraded” members.

You are able to block single members from contacting you. From the menu located on the left hand side of the page select “Profile” then “Change Profile” and “Edit Questions”. Scroll down the page to locate “Would you meet a single male from this system” and “Would you meet a single female from this system”, select “NO” to either/both of these questions to block those members and select “Save all Answers”.

Summary: Profile > Change Profile > Edit Questions > NO to meeting single males and/or NO to meeting single females > Save all Answers
Link: http://www.swappernet.com/sn/ChangeQuestions.aspx

How do we change our email notifications?
You have the ability to customize the email notifications you receive. From the menu located on the left hand side of the page select “Profile”, “Change Profile” then select “Automatic Email Notifications”. Ensure there is a check mark in the box corresponding to the email notifications you wish to receive then select "Update". This page will also state the email address we have on file for your account.

If you have email notifications selected and you are not receiving them check the spam/junk filter/folder in your email account. Ensure that noreply@swappernet.com is an allowed/trusted email sender. If you use a spam filter that requires a manual confirmation by the sender to confirm the message is not spam, you will not receive the email notifications as the automated system cannot do non-spam verifications.

How do I invite members to my approved party?
Once your party has been approved you will see a bar at the top of every profile you view that reads “Invite member to your party on *****”. Select this bar to invite the member to your party and they will be automatically added to your “Party Guest List”. If you are viewing the page of a member you have already invited the bar will change to a banner informing you of the status of your invitation - awaiting an answer, accepted or declined. If you are trying to invite a member who has blocked you the bar will state “This user has opted not to receive party invitations from you.”

In order to invite members who are already on your “Party Guest List” (guests you have invited to previous parties) from the menu located on the left hand side of the page select “Events” and “Party Guest List”. This page displays the invitation history of each of your guests including the number of their unanswered, declined and accepted invitations to your previous parties. You are able to invite members in your “Party Guest List” by selecting the “Invite” link in the “Next Party” field beside their name. If you have more than one upcoming party, a drop down will appear with the dates of your events.

Summary: Events > Party Guest List > Invite
Link: http://www.swappernet.com/sn/guestlist.aspx

How do I disable the “New Group Postings” notifications?
You can disable the “New Group Postings” notifications for each group separately. From the menu located on the left side of the page select “Groups” then “View Groups”. The page will display groups you are a founder of and groups that you belong to. Click on the group name that you would like to disable notifications for, then select the yellow “Utilities” link on the far right of the “Group Menu” at the top of the page. The second option “Disable Group Notifications” changes to “Enable Group Notifications”.

How do we make sure we are getting all our notifications?
Hotmail:
Click on the Options link in the top right corner of your inbox page.
Choose the Junk E-Mail Protection mail option that comes first.
Choose the Safe List option.
Enter "support@swappernet.com" into the address box.
Click on the Add button
Windows Live Hotmail BETA:
Click on the Options link in the top right corner of your inbox page.
Choose More Options at the bottom of the dropdown menu.
Under the Junk E-Mail heading Select the Safe and Blocked Senders link.
Choose the Safe Senders link.
Enter into the address box.
Click on the Add to List>> button
Yahoo!:
In your Inbox page select Address tab and then click on the Add Contact button.
Enter "support@swappernet.com" into the E-mail field.
Click on Save at the bottom, then choose Done.
GMail:
In your Inbox page click on Contacts link
Click on the Create Contact link
Add "support@swappernet.com" in Primary Email, Click on Save button
Outlook:
Select Options from the Tools dropdown menu
On the Preferences tab in the E-mail section click on the Junk E-mail button.
Choose either Safe Senders or Safe Recipients tab.
Select the Add button.
In the pop-up window enter "support@swappernet.com" to the address box and click on Ok.
Other ISPs:
Save the address in any address books and/or safe lists with your e-mail service provider.
We would suggest that you constantly check your spam, junk, bulk and blocked e-mail folders in case of any messages from "support@swappernet.com" were mistakenly directed there.

How do I unblock another member?
There are two ways to unblock a member. To unblock a specific member view their profile and click the gray hand icon that reads “Blocked”. When selected it will change to “Unblocked”.

In order to unblock multiple members at once, from the menu located on the left hand side of the page select the “Profile”, “Change Profile” then select “Unblock a user”. A list of all the usernames of members you have blocked will appear with a broken chain icon beside each one, click the icon for all the members you would like to unblock.

Summary: Profile > Change Profile > Unblock a user > Broken chain icon

How do I change the status on my account?
Contact support@swappernet.com to request a status change.

Why does my Lifetime account show “Founding”?
Swappernet has not offered lifetime memberships for several years. We have designated our valued lifetime members as “Founding” members. The Founding status displays your unique membership as well as provides recognition of the length of your membership on our site.

How do I add swappernet.com as a safe email address?
Hotmail:
Click on the Options link in the top right corner of your inbox page.
Choose the Junk E-Mail Protection mail option that comes first.
Choose the Safe List option.
Enter "support@swappernet.com" into the address box.
Click on the Add button
Windows Live Hotmail BETA:
Click on the Options link in the top right corner of your inbox page.
Choose More Options at the bottom of the dropdown menu.
Under the Junk E-Mail heading Select the Safe and Blocked Senders link.
Choose the Safe Senders link.
Enter into the address box.
Click on the Add to List>> button
Yahoo!:
In your Inbox page select Address tab and then click on the Add Contact button.
Enter "support@swappernet.com" into the E-mail field.
Click on Save at the bottom, then choose Done.
GMail:
In your Inbox page click on Contacts link
Click on the Create Contact link
Add "support@swappernet.com" in Primary Email, Click on Save button
Outlook:
Select Options from the Tools dropdown menu
On the Preferences tab in the E-mail section click on the Junk E-mail button.
Choose either Safe Senders or Safe Recipients tab.
Select the Add button.
In the pop-up window enter "support@swappernet.com" to the address box and click on Ok.
Other ISPs:
Save the address in any address books and/or safe lists with your e-mail service provider.
We would suggest that you constantly check your spam, junk, bulk and blocked e-mail folders in case of any messages from "support@swappernet.com" were mistakenly directed there.

What is the Looking- Booty Call Feature?
The “Looking- Booty Call” feature a way for members to post spontaneous get togethers with other members. Each post will show when it was posted, when the member/s are available, where they want to meet and who they hope to meet. You are able to refine the posts listed using the drop down menus located at the top of the page. You can also refine the results by the time the member is looking to meet and their location.

What are the Traveling Notifications?
We’ve just added a new extended feature on the traveling page for Gold members. You’re now able to send an invitation to up to 40 members at a time with only one click. All you have to do is go to Travel, select “CLICK HERE” to add, edit or remove your travel plans and complete the form. There’s a new selection to “Notify Users In Area”. When that option is checked all you have to do is click “Post My Travel Plan” and your Travel Itinerary will post on your profile and send a message to up to 40 members in the city your traveling to. Gold and Standard members are able to opt in and out of receiving these invitations at any time by going to “My Profile” then “Change Profile” and select “Automatic email notifications”.

How do I post a “Looking – Booty Call”?
To post a “Looking – Booty Call”. From the menu located on the left hand side of the page select “Events” then “Looking – Booty Call”. At the top of the page select “To add, edit or remove your own listing Click Here”, select “Click Here” to manage your own listings.

If you have an active listing the top of the page will show your current listings and the bottom section is an option to create a new post. Select when you’re available to meet, what type of members you’d like to meet and where you’d like to meet; your stats and location will automatically be entered. If you are a Gold member there will be a check box to send notifications to members in your area. If this box remains selected up to 40 notifications will automatically be sent to members close to you who meet your “Looking For” details. If you do not want to notify members, deselect this check box.

When you’ve completed this section click “Post My Booty Call”.

Summary: Events > Looking – Booty Call > To add, edit or remove your own posting Click Here > Fill out your post > Post My Booty Call
Link: http://www.swappernet.com/sn/LookingInsert.aspx

How do I delete a photo?
To delete a photo, from the menu located on the left hand side of the page select “Profile” then “Edit Pictures”. The next page displays is defaulted to your Public Gallery; tabs across the top of the page will allow you to select Private Gallery if necessary. Select the image you would like to remove. It will be outlined in a white box. Click “Delete” on one of the gray bars that are directly above and below your group of images.

Summary: Profile > Edit Pictures > Gallery > Image > Delete Link: http://www.swappernet.com/sn/pictureposter.aspx

Why can’t I watch member’s videos?
If you’re unable to view a member’s video and there is an issue with the playback ensure you have the latest version of Windows Media Player and QuickTime installed. Members are able to upload videos in a variety of formats so different media players may be required. If the video freezes or loads slowly ensure you have a good internet connection and close other windows.

How do I approve my group’s postings?
To approve group postings, from the menu located to the left hand side of the page select “My Groups” then “Group Utilities”. A list of your groups will appear and the first section will be groups that you are the founder of. Select the group title to open your group’s main page. There will be a gray bar under the group name which will show you how many posts, events, jokes, etc. you have awaiting approval. Select the type of posts you would like to approve and a list of all those pending posts will appear. Read each one and select “Approve” or “Delete” appropriately.

How do I unhide my profile?
To unhide your profile, from the menu located on the left hand side of the page select "Profile", "Change Profile" then "Unhide your profile". When selecting this option it will change to "Hide your profile" this means that your profile is visible. Also note that when your profile is hidden there will be a message "You have hidden your profile (unhide)" under the main title of each page. You may select the yellow unhide link in this message to unhide your profile.

Summary: Profile -> Change Profile -> Unhide my profile
Link: http://www.swappernet.com/sn/utilities12.aspx

How do I hide my profile?
To hide your profile, from the menu located on the left hand side of the page select "Profile", "Change Profile" then "Hide your profile". When selecting this option it will change to "Unhide your profile" this means that your profile is invisible.

Also note that when your profile is hidden there will be a message "You have hidden your profile (unhide)" under the main title of each page.

Summary: Profile -> Change Profile -> Hide my profile
Link: http://www.swappernet.com/sn/utilities12.aspx

How do I change my username?
We are unable to change usernames as they are used for billing and tracking purposes.

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9/10/2010 7:48:45 AM EST.

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